FAQ PIM & DAM

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Can Solidpepper solutions be used without any IT knowledge?

We have made sure that our solutions are intuitive and accessible to everyone. They are aimed at all users. What's more, depending on your needs, we offer training sessions that can be financed by your training organisation.

Can Solidpepper solutions be integrated into my IT system?

All our solutions can be interfaced with the majority of existing ERP and sales management systems. Whatever the case, our in-house team can develop all the specific interfaces needed to integrate our solutions.

I don't have a file for my products. What can I do?

Our NUDE solution lets you update OR create your database very easily. This solution offers you collaborative tools to organise the work of your internal and external teams.

My photos are all in different file formats. What's the solution?

It doesn't matter. Our tools can import all possible formats, and automatically resize them to obtain the optimum web or paper format.

With Solidpepper, am I dependent on your company or on a third party?

By using our solutions, you retain ownership of all your data. You can import and export your data at any time in Excel or CSV format.

Is the cost of SolidPepper solutions significant?

Our solutions are tailored to the needs of as many companies as possible. SolidPepper offers user licences in the form of purchase or SAAS (rental). Contact us to find out the cost and the most suitable solution. Whatever your requirements, good organisation and an optimised creation process will enable you to quickly make the most of your investment by reducing your direct and indirect costs.

What are the financial gains for my company?

Time is money. SolidPepper offers you solutions that enable you to reduce time to market as much as possible. Your sales teams will have up-to-date material and your customers will know that they have reliable information.

Is my data secure?

Access to data via the web browser is secured on our servers by means of encryption and user rights. If you would like to install our solutions on your server, please consult us about securing access and data.

I already have a website, can I get it back or do I have to redo the whole thing?

If your website is only a showcase site and not e-commerce, we can simply add an "E-Shop" button on your page, and redirect it to the e-commerce site we've created together. If you already have an e-commerce platform and can retrieve the data as an Excel or text file, you're ready to start straight away without any re-keying.

How can I protect my data in the event of computer theft or a faulty hard drive?

With SolidPepper solutions, you're protected! Your data is automatically backed up daily on a secure backup server. You can revert to the previous version at any time or recover your backed-up data.

It's interesting, but we don't think our company is ready.

SolidPepper can help you define the specifications for your project. Thanks to our experience, our teams are familiar with your issues and can guarantee that you get the result you want.

Is Solidpepper an approved training centre?

SolidPepper is an approved "training centre". We can support you in your dealings with your training organisation. Our training courses take place on our premises or at your company.

Can I start with one module and move on to the others once I'm ready?

Yes, you can perfectly well start with an e-commerce site and transform your data into a paper catalog later on, or vice versa. The aim is to capitalise on your know-how to create a usable database.

What languages are available for Solidpepper products?

SolidPepper product interfaces are available in French, English and Spanish.

Is my product catalog too complicated to be automated?

Some catalogs are difficult to automate because of the different layout on each page. We suggest that you look together at how you can reorganise your data and your page layout to optimise it while maintaining optimum readability. However, as the pages are generated in InDesign format, you can always rework them manually.

Is a Hot Line service available?

Our experts are on hand to answer your questions from Monday to Friday, 9am to 5.30pm.

If I make a change in NUDE, my catalog and e-commerce site are updated instantly?

Yes, that's the advantage of working with a single solution. Of course, you'll have to reprint your catalog, but the data will be up to date.

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