FR

FAQ

Questions

  1. Can the solutions SOLIDPEPPER be used without any IT knowledge ?
  2. Can the solutions SOLIDPEPPER be integrated into my computer system ?
  3. I don't have file for my products.
  4. All my pictures are in differents formats, how can I do ?
  5. With SOLIDPEPPER, am I dependent on your company or on a third party ?
  6. Are the SolidPEPPER solutions expensive ?
  7. What are the financial gains for my company ?
  8. Is my data secured ?
  9. I already have a website. Can I collect my old informations or have I to do it again ?
  10. How protect my data in case of the theft of a computer or a defective hard disk ?
  11. It's really interesting but our company isn't ready.
  12. Is SOLIDPEPPER certified as a training center ?
  13. Can I start with a module and get the others when I'm ready ?
  14. In which languages the SolidPEPPER products are available ?
  15. Is my catalog too complicated to be automated ?
  16. Can we have a Hot Line service ?
  17. If I modify something in SolidPDM, are my catalog and my e-shop automatically updated ?



Answers

  1. Can the solutions SOLIDPEPPER be used without any IT knowledge ?
    Our solutions are intuitive and accessible to all users. Furthermore, according to your need, we propose training courses which can be financed by your training institution.

  2. Can the solutions SOLIDPEPPER be integrated into my computer system ?
    Our solutions are suitable for most of existing ERP and sales management softwares. Whatever, SolidPepperTeam is able to develop every specific interface needed for the integration of our solutions.

  3. I don't have file for my products.
    SOLIDPDM enables you to update OR to create very easily your database. This solution gives you some collaborative tools to organise the internal and external teamwork of your company.

  4. All my pictures are in differents formats, how can I do ?
    It has no importance. Indeed, our tools can import all formats, and resize them automatically to obtain the Web format or optimal paper.

  5. With SOLIDPEPPER, am I dependent on your company or on a third party ?
    By using our solutions, you remain the owner of all your data. You can import and export your data at any time under Excel or CSV format.

  6. Are the SolidPEPPER solutions expensive ?
    Our solutions are adap to fit most of companies. SOLIDPEPPER proposes you to buy the the user licence or SAAS(rent). Contact us to know the cost and the solution the best adapted for you. Whatever is your request, a good organisation and an optimised process of creation will make your investment profitable on the reduction in your direct and indirect costs.

  7. What are the financial gains for my company ?
    Time is money. SOLIDPEPPER offers you solutions to reduce the time-to-market. Your salesteam will have their materials updated, and your customers will have the right and good information.

  8. Is my data secured ?
    The access to the data via the browser is secured on our server thanks to an IT encryption and user's rights. If you want to install our solutions on your local server, please contact us for the reassurance of access and data.

  9. I already have a website. Can I collect my old informations or have I to do it again ?
    You have a showcase website, we can add easily an « E-Shop » button on your homepage, and redirect it to the E-shop that we created together. Or, you already have an e-shop platform, you can collect your data in an Excel or a text file without re-writing.

  10. How protect my data in case of the theft of a computer or a defective hard disk ?
    With the solutions SOLIDPEPPER, you are protected ! Your data is daily and automatically saved on a securated saving server.You can go back to the previous version or collect your back-up data.

  11. It's really interesting but our company isn't ready.
    SOLIDPEPPER helps you in your different steps in order to define a specifcations of your project. Thanks to our experiment, our team can understand you issues and guarantee you to obtain the desired result.

  12. Is SOLIDPEPPER certified as a training center ?
    SOLIDPEPPER is a certified training center. We help you with your differents steps to your training institution. Our trainings take place in our premises or in your company.

  13. Can I start with a module and get the others when I'm ready ?
    Yes, you can start with an e-shop website and use your data for a paper catalog later, or contrary. The goal is to collect your knowledge into a workable data.

  14. In which languages the SolidPEPPER products are available ?
    Interfaces of the products of SolidPEPPER are available in French and English.

  15. Is my catalog too complicated to be automated ?
    Actually, some catalogs are hard to automatised because of the different layout on every page. We can have a look together and find how optimise your data and your layout. However, all pages are generated in InDesign format, so you can always change them manually.

  16. Can we have a Hot Line service ?
    Our experts are avaible for you from Monday to Friday from 9 am till 5:30 pm.

  17. If I modify something in SolidPDM, are my catalog and my e-shop automatically updated ?
    Yes, it is the advantage of working with only one solution. But, you have to reprint your catalog but the data will be updated.

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